Editor's Note: Vandhana Veerni (above) is a featured speaker at FUTURE IT: Session 1 - Service Management, happening November 10, 2015.   FUTURE IT is a series of events presented by Global Lynx where IT professionals can talk about the next steps for businesses striving to stay ahead of the curve.  The first session of this exciting event series will take place at the Tree of Life Event Hall in Columbus OH, featuring a lunch panel focused on the future of service management.  
Vandhana Veerni: Solving for Disruption
By Terreece Clarke, Nov 5th, 2015

Accurately predicting upcoming developments, new trends and strategies will make you very popular in the IT community. Spotting trends by relying on experience is perhaps the best way to see what’s coming next for the industry. Trend watching is one of the things Vandhana Veerni does on a regular basis and it’s one of the reasons why she is a panelist at the first Future IT event on November 10th. One potentially problematic trend many business are following, Veerni said, involves the tendency to use the cloud without proper governance.

“The businesses are getting more and more impatient for IT departments to deliver,” she said. “They feel the cloud is more scalable, it’s easier to to justify the cost, etc. On one hand, it’s good the cloud is scalable. The disturbing trend is issues with security, standards, not asking the question on whether you should be using the cloud for particular properties.”

Ensuring IT leadership has a seat at the table is a way to make sure the right questions are being asked and answered in a way that makes sense for the business and resources, Veerni said.

“They [businesses] get sold on the first cold caller that comes in and they expect IT to support it.,” she said.

Veerni is seeing IT included in those discussions and IT departments coming to terms with much more technologically savvy users.

“Your role is to fulfill the business needs - no longer is IT using their expertise to dictate what is going to happen,” she said.

Another not-so-cool trend is the increase in hacks and attacks, Veerni said.

“It’s an uphill battle. The hackers are getting more and more [aggressive]. We are able to keep up and stop the attacks mostly because of constant monitoring. One question we all have to get together to answer is, how do we stay on top of this? How can we get ahead?
"Everyone is always talking about disruption. It’s popular, I see disruption being the new norm."

The Next Big Thing

It’s not all doom and gloom on the cloud front. Veerni sees the next trend centering around the a growth of maturity in applications in the the cloud and security practices. She also sees the continued growth in hybrids —  building some pieces and implementing some cloud practices at the same time.

Gone are the days where you build everything from scratch she said. Hybrid solutions are going to continue to be important.

“Everyone is always talking about disruption. It’s popular, I see disruption being the new norm. Change is permanent and you need to constantly to keep moving forward with that change,” she said.

That constant change is what keeps Veerni excited about her work in IT.

Growing up in India, Veerni had several dreams that changed and grew over time and she was able to fulfill those dreams through IT.

“I wanted to be a doctor, I wanted to get into the medical field. India is heavily caste based - if you don’t have contacts you [have trouble getting into the field].

“Through IT, I worked in healthcare for three years at Ohio Health and I was able to give physicians all they needed to be successful. But it was also important work - if a server went down, I would always worry about how many lives were at risk - it is truly life or death. It was the closest I got to being a doctor - and it wasn’t a bad decision not to go into medicine after seeing it up close,” she said.

Veerni also said she developed great leadership skills in college and everyone thought she should go into Administration Services in India. As it turns out, she was able to do something similar to that through IT.

“I worked for the state for eight years, so I was still in civil services,” she said. THAT is the best part of IT - the change and opportunity.”

IT Martini asked Veerni about her future in IT.

“I charted my career very clearly through 40 and now I have the luxury to redefine my dreams. I wanted to be CIO at 40 and I reached that at 35. So, time to dream up some more.”

Veerni said problem solving is what keeps her excited about her work.

“It’s an adrenaline rush. I think I do my best work in a crisis. You never let a crisis go to waste, because you always learn something. You always learn something. ‘How do you make this better?’ - that constantly energizes me - ‘How do I satisfy the customer?’”

Answering those questions and helping others answer them is the reason why events like Future IT are important for IT pros.

“I get approached by 20 - 30 people a year asking about service management. There’s no way I can have lunch with all of them. Events like these are great opportunities to get people in one place where everyone can ask questions and learn from each other no matter where you are in your journey. The event is an excellent, short and sweet way to stay abreast of technology and what people are doing in the rest of the world.”

Veerni said that participants in FutureIT should strive to get the most out of the event.

“Don’t be passive, come prepared to ask questions, identify key takeaways, identify people you can lean on. If you’re looking to grow as a technologist or grow as a professional, participate - no question is a stupid question to ask."